Digital Innovation in Banking: The Role of Managerial Factors and Personality Traits

Digital technologies have led businesses to reassess their operations and procedures to improve customer service and operations. This has necessitated the development of operational strategies through digital innovation (DI). While there is consensus on the impact of information systems and technology on DI, research on managerial factors and their interaction is limited. Previous literature emphasises the need to examine the direct impact of managerial cognition (MC) and managerial social capital (MSC) on organisational strategies and business performance. Previous research highlights the importance of personality traits (PT) in promoting proactive behaviours. However, there is a lack of empirical research on the impact of managerial characteristics and PT on digital innovation implementation. This study uses the stimulus-organism-response (S-O-R) model, DMC, and PT models to assess the influence of DMC on digital innovation (DI) in the banking sector and examines the moderating effects of PT. The study employed the quantitative method and PLS-SEM to analyse data from 337 Ghanaian commercial bank managers. Results showed that managerial human capital (MHC), managerial digital orientation (MDO), and managerial cognition (MC) are significant predictors of digital banking (DB) implementation. MSC and managerial digital capability (MDC) have a positive relationship with MC, while MHC and MDO positively influence MC. MC served as a mediating variable, and openness to experience (Pop), neuroticism (PNeu) and agreeableness (PAge) interact with MC to enhance DB adoption. By implication, the findings underscore the theoretical significance of applying the DMC and PT theories in emerging economies. The study suggests that the banking industry should cultivate a culture and environment to prioritise MSC and cognitive development. Additionally, the institution must leverage MSC, MHC, MDO, and MDC to enhance managers’ cognitive and information processing skills, thus facilitating successful digital transformation in banking operations, services, and processes. Furthermore, participation in specialised training programs that improve technical and cognitive flexibility will better equip them to understand and leverage digital opportunities while mitigating risks. Moreover, regulatory bodies should stimulate wide-ranging digital transformation strategies and the need to tailor digital transformation policies according to personality insights. The discussion includes limitations and potential avenues for future research.

ISBN:	978-80-7678-342-3
EAN:	9788076783423
Počet stran	47 stran
Datum vydání	12. 08. 2025
Pořadí vydání	První
Jazyk	anglický
Vazba	e-kniha - pdf
Autor:	Comfort Adebi Asamoah
Nakladatelství	Univerzita Tomáše Bati ve Zlíně
Tématická skupina	999 - nezařazeno
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